Refund & Returns Policy

Last updated: June 2026

We want you to love what you receive. If something is not right, here is how returns and refunds work.

Return Window

You may request a return within 14 days of delivery. Items must be unworn, unwashed, and in their original condition with any tags attached.

Non-Returnable Items

Made-to-order and limited, numbered editions are produced individually and are final sale unless they arrive damaged or incorrect. Any final-sale status will be noted on the product page.

How to Start a Return

Email customerservice@tevilah.shop with your order number and the items you would like to return. We will reply with instructions. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Refunds

Once we receive and inspect your return, we will let you know if it is approved. Approved refunds are issued to your original payment method, typically within 5 to 10 business days. Original shipping charges are non-refundable.

Exchanges

For a different size or color, the fastest path is to return the original item and place a new order once your return is approved.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery with photos and we will make it right at no cost to you.

Contact

For any return question, reach us at customerservice@tevilah.shop.